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Privacy Policy

Introduction

Your privacy is important to us. At Executive Tours & Transfers, we are committed to protecting your personal information across all aspects of our business. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you engage with our services.

Application of Policy

This privacy policy applies to Executive Tours & Transfers and its related operations.

Collection of Personal Information

Executive Tours & Transfers collects your personal information so that we can perform our functions and offer our services, which include wine tours, airport transfers, private tours, and group transfers.

Personal information we collect may include:

- Your name, title, gender, date of birth, and identification details

- Contact details such as home address, phone number, and email address

- Payment details for processing bookings

- Health and dietary information relevant to your tour or transfer

- Details about any incidents during our service

- Records of interactions, feedback, and correspondenceInformation used to prevent and detect fraud

If we cannot collect your personal information, we may not be able to provide you with certain services.

Collecting Sensitive Personal Information

We generally do not collect sensitive information (such as racial origin, political opinions, religious beliefs, health information, or criminal record). However, in limited circumstances where necessary for our functions and with your consent, we may collect sensitive information, such as:

- Medical assistance requirements during your tour
- Dietary requirements related to religious beliefs

Collection Sources

We typically collect personal information directly from you when you make a reservation or use our services. We may also collect information from publicly available sources and third parties, including law enforcement, government bodies, and service providers.

Using and Disclosing Your Personal Information

Executive Tours & Transfers uses your personal information to:

- Identify and contact you and manage our relationship

- Market our services, offers, and promotions

- Manage and administer our services to you

- Improve our business operations and enhance customer experience

- Maintain security and safety

- Prevent or investigate misconduct, fraud, or unlawful activity

- Comply with legal obligations

- Perform identification, security, and probity checks

Disclosing Your Personal Information

We will use and disclose your personal information for the purposes we collected it and for related purposes where you would reasonably expect us to do so. We may disclose your information to:

- Our associated entities and related companies

- Third-party service providers

- Government agencies, regulators, and law enforcement bodies

- Other entities in the tourism and hospitality industry

Marketing

With your consent, Executive Tours & Transfers may use your personal information to contact you about news, special offers, and services. You can update your marketing preferences at any time, and we include an unsubscribe option on all marketing communications.

Security of Personal Information

Executive Tours & Transfers takes steps to protect your personal information against loss, unauthorised access, use, modification, disclosure, and other misuse. Our security measures include:

- Staff training on information handling obligations

- Appropriate data handling arrangements for information disclosed to third parties

- System security such as encryption and firewalls

- Destroying personal information when no longer required

Access and Correction of Your Personal Information

You may request access to the personal information we hold about you. To do so, please contact us using the details provided below. We will generally provide access within 30 days unless an exception applies under privacy laws.

If you find your personal information is inaccurate or out-of-date, please let us know, and we will correct it.

Websites and Cookies

Where applicable, we may collect information from your use of our website, including:

- Your IP address and browser information

- Pages accessed and time spent on our website

- Cookies that track your visits to our website

We use this information to improve our services and customer experience. We may use anonymised data for research and marketing strategies.

Making a Privacy Complaint

If you believe we have breached your privacy, please submit your complaint in writing to us using the contact details below. We will acknowledge receipt within seven days and provide a substantive response within 28 days.